ORDERING AND SHIPPING
Order Processing Times & Order Tracking
Orders typically take 3-6 weeks to process before they ship – excluding weekends and holidays. You will receive an email confirmation with the shipping tracking number when your order ships.
The availability information presented on our site is the most current information we have, but errors do occur, and this information does not constitute a guarantee or promise of availability. We generally ship products within 3-6 business weeks after payment is received, but unanticipated delays can occur. If a product you have ordered is not available for shipment, we will do our best to let you know.
Customs and Tax
If you are purchasing products in a country where there may be customs charges, taxes and other surcharges, please contact your local agency to get an accurate estimate of these charges. Any customs charges, import duties or surcharges will be assessed upon entry to your country and are your responsibility to pay.
We make every effort to provide the most accurate information, but mistakes do occur, and we reserve the right to make corrections, adjustments or changes without notice. Discounts or coupons offered are applied once per order, and cannot be “stacked” for additional discounts. If you have ordered an item that is subject to a price increase, we may hold your order and inform you of the increase.
For products purchased directly through our website and shipped within European Union, refund policy is valid for 14 days from the day your order is delivered. For other purchases please contact your local dealer/distributor for information on returns.
If you want to return your purchase for a refund, please email us at email@example.com and we will issue shipping instructions. Please provide a brief reason for your return request, and the serial number of the product(s) you want to return (if applicable). You will be responsible for paying the cost of shipping to us.
To be eligible for a refund, your item must be in the same condition that you received it. It must also be in the original packaging and include all accessories. Once your return is received and inspected, your refund will be processed and a credit will be applied to your original method of payment, usually within 3-5 business days.
All information provided on this web-site is subject to change without notice.
2. Where and what information does Feliks Audio collect?
2.1 Personal information
Feliks Audio offers a range of services where you are required to register by entering personal information. For example, the purchase of any product will require you place your data in the formular.
2.2 Non-personally identifiable information
Feliks Audio uses third-party applications to track and analyze non-personally identifiable information about the use of Feliks Audio sites. We only use this information to produce summaries of visitor behavior, such as statistics on most popular and least popular web pages. The information collected cannot be traced back to a particular individual.
All data collected by third-party applications are not owned by Feliks Audio. Additionally, we may receive some data from thirty-party analytics providers. Feliks Audio will not share, sell, distribute or rent any information we receive from these third-party applications.
2.3 Click-through URLs and Google Analytics
If you sign up to receive newsletters, updates, or other information from Feliks Audio, you will receive emails from us that may use a ‘click-through URL’ linked to Feliks Audio online content. When you click one of these URLs, you go through a separate web server before arriving at the destination page on our sites. We use this click-through data to help us understand how recipients respond to, or interact with, our emails. You can unsubscribe from our newsletter mailing list by selecting the unsubscribe option at the bottom of all Feliks Audio emails, or by sending an email to firstname.lastname@example.org. We provide this unsubscribe option in every newsletter.
Feliks Audio also uses Google Analytics to gather statistics for portions of our website. We will use this information to improve user interfaces and web services for visitors. Google Analytics accesses information available from your browser and Feliks Audio cookies to collect data about the actions you perform on the Feliks Audio websites. To prevent this access, you can opt out of using cookies by turning off cookies in the preferences settings in your browser or download and install Google Analytics opt-out browser add-on. You can learn more about Google’s practices by going to www.google.com/policies/privacy/partners.
2.4 Social media and video
Feliks Audio keeps a record of information from our social media platforms, which may include contact information provided by following us on Twitter or LinkedIn, in any feedback or comments to any posts on our Facebook page, LinkedIn page, Twitter, or Instagram account, or by ‘liking’ the Feliks Audio page on Facebook. If you choose to share our digital content through social networks, such as Facebook, Instagram, Twitter, and LinkedIn, or to watch a video posted on a third-party media site (such as YouTube), you may be sent cookies from these third-party applications. Feliks Audio does not control the setting of these cookies; we request you to check the third-party websites for more information about how to manage their cookies.
3. How do we use your personal information?
We use your personal information to respond to your requests and non-personal information in gathering analytics to help us administer our website and platforms and deliver quality online services. Feliks Audio newsletter subscribers may also receive information from us including new product announcements, special promotions, and new content releases.
4. With whom do we share your personal information?
In fulfilling the activities described in this policy, we may share your personal information with Feliks Audio staff, all of whom have signed confidentiality and IP protection assurances that protect you against the disclosure of your information without your express permission. We do not share your personal information with any third parties for any commercial or marketing purpose.
5. What if you do not want to share your information?
We ask you to indicate whether or not you wish to receive any other information from us. You must indicate your preference to be able to complete a registration. Feliks Audio provides the opportunity to accept or reject from mailing that you might receive from us with this message, “If you didn’t subscribe to this list or you’re not sure why you received this email, you can delete it.” You will not be subscribed if you don’t click “Yes, I want to subscribe”.
If you want to unsubscribe or have any questions, you can contact Feliks Audio at email@example.com
6. Links to other websites
7. Security and protection of your data
Feliks Audio employs a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorized access or disclosure, alteration or destruction. Our website encrypts the transmission of data entered into forms on our site through the use of Secure Socket Layer. This encryption is a security protocol for establishing encrypted communication between a web server and a browser. Data collected reside in a web server database that can only be accessed by designated Feliks Audio staff or designated personnel under contract to Feliks Audio and subject to Feliks Audio data protection and privacy policies and contractual confidentiality clauses.
We will store your personal data until they are no longer needed to fulfil the purpose(s) for which they were collected, or as otherwise required or permitted by law. After such time, we will either delete or anonymize your personal data or, if this is not possible, we will securely store your personal data and isolate these from any further use until deletion is possible. We may dispose of any data at our discretion without notice, subject to applicable law. We will aim to keep your contact information up to date and if we become aware that it is out of date and cannot be updated we may delete your data.
If you wish to modify your information after you register yourself for Feliks Audio services or do not want to receive emails, you may use provided links on the websites to make updates or unsubscribe. Alternatively, you can write to us directly at firstname.lastname@example.org with a clear subject line and stating what you want us to do.
8. How to contact us